Refund and Return Policy for TopXali

Effective Date: March 11, 2025

At TopXali, we are committed to providing you with the highest quality products and exceptional customer service. However, we understand that there may be occasions when you are not fully satisfied with your purchase. Our Refund and Return Policy has been created to ensure that your shopping experience is smooth, transparent, and hassle-free.

Please read this policy carefully to understand your rights and the procedures for returning products and requesting refunds. By making a purchase on our website (https://topxali.xyz/), you agree to the terms outlined in this Refund and Return Policy.

1. Return Eligibility

We accept returns under the following conditions:

  • Product Defects: If you receive a product that is defective or damaged during shipping, you may return it within 30 days of delivery for a full refund or exchange.
  • Incorrect Item: If the item you received is not the one you ordered, please contact us within 30 days of receiving your order, and we will arrange a return and send you the correct product.
  • Unused Products: Products must be returned in their original, unused, and resalable condition, with all tags, labels, and packaging intact. We cannot accept returns on products that have been opened, used, or altered.

Please note that products that are customized or made to order are non-returnable unless defective or damaged during shipping.

2. How to Initiate a Return

If you wish to return a product, please follow these steps:

  • Contact Customer Support: Send an email to info@topxali.xyz or call our customer service at 310-827-2227. Include your order number, a description of the issue, and any photos of the defective or incorrect product, if applicable.
  • Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
  • Return Shipping: You are responsible for the return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.

3. Refund Process

Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that the refund may take additional time to reflect on your account depending on your bank or payment provider.

  • Full Refund: If your return is approved and meets the return conditions, you will receive a full refund, including the purchase price and applicable taxes. Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect product).
  • Partial Refund: If the returned product is not in its original, resalable condition, or has been used or damaged, we may issue a partial refund or reject the return request.

4. Exchanges

If you would like to exchange an item for a different color, size, or product, please initiate a return as outlined above. Once we process your return, you can place a new order for the item you wish to receive. Please note that exchanges are subject to product availability.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or Personalized Products: These products cannot be returned unless they are defective or damaged.
  • Opened and Used Products: We cannot accept returns on products that have been opened, used, or altered.
  • Gift Cards: Gift cards are non-returnable and non-refundable.

6. Cancellations

You may cancel your order before it is processed and shipped. To cancel an order, please contact us immediately at info@topxali.xyz or call 310-827-2227. If your order has already been shipped, you will need to follow the return process outlined above.

7. Google AdSense and Refund Policy Compliance

This Refund and Return Policy complies with Google AdSense’s program policies, which require clear and transparent refund and return practices for e-commerce websites. We strive to provide a user-friendly and secure shopping experience for all our customers. We recommend reviewing this policy periodically to stay updated on any changes.

8. Changes to This Refund and Return Policy

TopXali reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy regularly to stay informed about our refund and return practices.

9. Contact Us

If you have any questions, concerns, or need assistance regarding our Refund and Return Policy, please reach out to us:

Email: info@topxali.xyz
Phone: 310-827-2227
Address: 4926 Meadowbrook Mall Road, Pawling, New York, United States

Thank you for shopping with TopXali. We are committed to ensuring your satisfaction and providing you with the best products and services. Your trust and loyalty mean a lot to us.