Shipping Policy for TopXali
Effective Date: March 11, 2025
At TopXali, we are committed to providing our customers with an efficient, reliable, and transparent shipping experience. This Shipping Policy outlines the procedures, terms, and conditions for the shipping of products purchased on our website (https://topxali.xyz/). Please read this policy carefully to understand how we process your orders, shipping fees, delivery times, and related terms.
By placing an order on TopXali, you agree to the terms set forth in this Shipping Policy. If you have any questions or concerns, please feel free to contact us.
1. Order Processing
Once you place an order with TopXali, we begin processing it promptly. Orders are typically processed within 1-2 business days of receipt, excluding weekends and public holidays. After your order has been processed, you will receive a confirmation email with your order details and a tracking number.
If there are any issues with your order, such as product availability or payment processing errors, we will notify you as soon as possible. In these cases, we will work to resolve the situation quickly and ensure that your order is fulfilled.
2. Shipping Options
We offer a range of shipping options to cater to your needs, whether you’re located in the United States or internationally. The shipping methods available to you will be displayed during checkout.
Domestic Shipping (Within the U.S.)
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Overnight Shipping: Next business day delivery.
International Shipping
- Standard International Shipping: Delivery times may vary depending on the destination country. Estimated delivery times range from 7-14 business days, depending on local customs and postal services.
- Expedited International Shipping: Available to most countries, with estimated delivery times of 3-7 business days.
Shipping times may vary due to factors such as the destination country, shipping carrier, weather conditions, and holidays. We strive to deliver your products as quickly and efficiently as possible.
3. Shipping Fees
Shipping fees are calculated based on the weight of the products, the shipping method selected, and the destination address. All shipping costs will be clearly displayed during checkout, so you can review the total before confirming your order. TopXali offers free shipping on select orders or promotions. Check our website or sign up for our newsletter to stay informed about special shipping offers.
For international orders, customs duties, taxes, and other fees may apply, depending on the destination country’s regulations. These additional charges are the responsibility of the customer and are not included in the shipping fee.
4. Shipping Restrictions
At this time, TopXali offers shipping to the United States and selected international locations. If we are unable to ship to your location, you will be notified during checkout, and you may be able to choose an alternative shipping method or address.
We reserve the right to refuse or cancel orders if shipping restrictions apply due to certain product regulations, shipping address issues, or payment problems.
5. Order Tracking
After your order has been shipped, you will receive a tracking number via email, allowing you to track the status of your shipment in real time. You can use this tracking number to monitor the progress of your delivery directly with the shipping carrier.
Please note that it may take 24-48 hours for the tracking information to be updated in the carrier’s system after your order has been shipped.
6. Delivery Delays
While we strive to ensure timely delivery, TopXali cannot be held responsible for delays caused by shipping carriers, customs processing, or unforeseen events such as weather conditions, strikes, or global crises.
If there is a delay in the delivery of your order, please check the tracking information for updates. If you experience significant delays, please contact us at info@topxali.xyz, and we will assist you in resolving the issue.
7. Damaged or Lost Items
If your item arrives damaged or is lost during transit, please contact us immediately at info@topxali.xyz. We will work with you and the shipping carrier to investigate the issue and resolve it as quickly as possible.
In cases where a product is damaged upon arrival, we may request that you provide photographs of the damaged product and packaging to process a claim.
8. Returns and Exchanges
For details regarding returns and exchanges, please refer to our Refund and Return Policy. If you wish to return an item, it must be in new, unused condition and returned within the specified return period. TopXali will cover the return shipping cost for damaged or incorrect items.
Please note that shipping fees are non-refundable, and any return shipping costs are the responsibility of the customer unless otherwise stated in our Return Policy.
9. Free Shipping Promotions
TopXali occasionally offers free shipping promotions. The terms and conditions for these promotions will be clearly displayed on our website or via email newsletters. To qualify for free shipping, customers may need to meet a minimum purchase requirement, and the promotion may apply only to specific products or shipping methods.
Please be aware that free shipping promotions may be limited to domestic orders and may exclude certain products or international shipping.
10. Customs, Duties, and Taxes
For international orders, please be aware that TopXali is not responsible for any customs duties, taxes, or fees imposed by the destination country. These fees are the responsibility of the customer, and you will be required to pay them upon delivery.
Customs procedures may also cause delays in delivery, as packages must go through customs clearance in the destination country.
11. Changes to the Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use the TopXali website after such changes, you agree to the updated terms.
12. Contact Us
If you have any questions or concerns regarding our shipping policy, or if you need assistance with an order, please contact us:
Email: info@topxali.xyz
Phone: 310-827-2227
Address: 4926 Meadowbrook Mall Road, Pawling, New York, United States
Thank you for choosing TopXali. We are committed to providing you with high-quality products and exceptional service. Your satisfaction is our priority, and we appreciate your trust in our brand.