Payment Policy for TopXali

Effective Date: March 11, 2025

At TopXali, we aim to provide a smooth, secure, and convenient payment process for all our customers. This Payment Policy outlines the payment methods available for making purchases on our website (https://topxali.xyz/), as well as important terms and conditions related to payment processing. Please take the time to read and understand this policy to ensure a seamless shopping experience.

By making a purchase on TopXali, you agree to the terms outlined in this Payment Policy. If you have any questions or concerns, feel free to contact us for assistance.

1. Payment Methods Accepted

We offer a variety of secure payment methods to ensure a smooth transaction process for all our customers. These include:

  • Credit and Debit Cards: We accept major credit and debit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: A trusted third-party payment processor for added convenience and security. PayPal allows you to pay using your PayPal account or directly with a credit or debit card.
  • Apple Pay: For Apple device users, we offer Apple Pay as a quick and secure way to make payments.
  • Google Pay: Customers using Android devices can also take advantage of Google Pay for a fast and easy checkout experience.

When making a payment, all transactions are processed through secure channels, and your payment details are encrypted to protect your privacy.

2. Payment Authorization

By submitting your payment information, you authorize TopXali to charge the total order amount, including any applicable taxes, shipping fees, and other charges, to the payment method you provide. You are responsible for ensuring that the payment details you enter are accurate and up to date.

Once your payment is successfully processed, we will send you an order confirmation email containing the details of your purchase. This confirms that your order has been received and payment has been authorized.

3. Order Processing and Confirmation

Upon completing your purchase, TopXali will begin processing your order. However, please note that your order will not be shipped until payment has been fully processed and authorized.

  • Order Confirmation: After your payment is processed, you will receive an order confirmation email with details of the products purchased, estimated shipping dates, and tracking information once the order has been shipped.
  • Payment Authorization Holds: In some cases, your payment may be authorized but held for further review. If this happens, we will contact you to resolve any issues promptly.

Please ensure that the payment information you provide is correct to avoid delays in order processing.

4. Pricing and Currency

All prices listed on the TopXali website are in U.S. Dollars (USD). Any applicable sales tax, shipping fees, and additional charges will be added to your total during the checkout process. The total price, including these fees, will be shown before you confirm your order.

If you are shopping from outside the United States, please be aware that currency exchange rates may vary. The final amount charged to your account will depend on the exchange rate applied by your bank or payment provider.

5. Security and Privacy

At TopXali, your security is a top priority. We use industry-standard encryption protocols to ensure that all payment information is securely processed. Your payment details are never stored on our website, and we do not have access to your financial information.

We adhere to strict privacy policies to ensure that your personal and payment data remains confidential. For more details on how we collect, use, and protect your information, please refer to our Privacy Policy.

6. Payment Errors and Issues

In the event of an issue with your payment (e.g., declined transactions, incorrect billing details), you will be notified immediately. We ask that you verify your payment details and try again. If the issue persists, please contact your bank or payment provider to resolve the problem.

If you experience issues with your payment, feel free to reach out to TopXali customer service at info@topxali.xyz for assistance. We are here to help and resolve any payment-related concerns.

7. Discounts, Coupons, and Promotional Offers

If you have a valid discount code or coupon, you can enter it at checkout to receive the applicable discount. Please note that discounts cannot be applied after your order has been placed, and some discounts or promotions may have specific terms or conditions.

  • Promotions and Free Shipping: We occasionally run promotional campaigns that may include free shipping, discounts, or special offers. Any relevant terms or conditions related to these promotions will be clearly stated on our website.

It is your responsibility to ensure that any promotional code you enter is valid. If you encounter any issues with applying a code, please contact our customer service team for assistance.

8. Subscription Orders and Recurring Payments

If you sign up for a subscription service (if available), such as automatic delivery for refills or recurring orders, you authorize TopXali to charge the payment method on file according to the terms of your subscription.

  • Subscription Renewal: Your subscription will automatically renew at the specified interval, and the payment method will be charged accordingly unless you cancel the subscription before the renewal date.
  • Canceling Subscription: You can cancel your subscription at any time by logging into your account or contacting our customer service team. Cancellations will prevent future charges, but you will still receive the product for any current billing cycle.

9. Billing Information Accuracy

You are responsible for ensuring that the billing information you provide is accurate, including your name, address, and payment details. If there are any changes to your billing information after placing your order, please contact us as soon as possible to update your details.

Failure to provide accurate billing information may result in delays or issues with processing your order. TopXali reserves the right to cancel any order where the billing information provided is incorrect or insufficient.

10. Refunds and Payment Disputes

If you are eligible for a refund, we will process the refund to the original payment method used for the purchase. Please note that the time it takes for a refund to appear on your account may vary depending on the payment provider.

In the event of a payment dispute, such as a chargeback, we will work with the payment provider to resolve the issue. You agree to notify us of any payment-related issues promptly and to cooperate in resolving any disputes.

11. Changes to the Payment Policy

TopXali reserves the right to update or change this Payment Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use the website and make purchases, you agree to the updated policy.

12. Contact Us

If you have any questions or concerns regarding our payment policy, or if you need assistance with processing a payment or resolving a payment issue, please contact us:

Email: info@topxali.xyz
Phone: 310-827-2227
Address: 4926 Meadowbrook Mall Road, Pawling, New York, United States

Thank you for choosing TopXali. We appreciate your business and look forward to providing you with high-quality products and exceptional service. Your satisfaction is our priority, and we are always here to help!